Privacy Policy

Last Updated: October 16, 2026

Update, October 16, 2026: This version replaces the one dated October 14, 2026. Among other changes, we added the records we keep when you accept our Terms or ask us to text you, Section 7.3 on source code you make available for a Complimentary Audit (our messages section is now 7.4), and how long our AI assistants keep transcripts of their work sessions (Sections 4.3 and 7.4). We now also describe our service providers by category. These changes apply to information we receive on or after October 16, 2026.

Update, October 12, 2026: We updated Sections 4.1, 4.2, 5.2, 9 and 11.4 and the SMS/Text Messaging section, and added Section 4.3 on messages you send us, including text messages. Our AI and other service providers work under their own terms, which may include processing outside the United States, limited uses for training, and use of information derived from messages to improve their services. These changes apply to information we receive on or after October 12, 2026.

1. Introduction

Welcome to Camber (operated by Panhandle and Peninsula Partners LLC, a Florida limited liability company doing business as Camber, Camber Creative, and The App Agency). We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with us.

This Privacy Policy applies to:

Our website and services
Our collaboration platforms (team chat, project management, and similar tools)
Communications between you and Camber
Information we process on your behalf as part of our Services

By engaging with Camber or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account and Business Information:

Company name, business address, and contact information
Billing information (credit card details, billing address)
Authorized representative names and contact details
Tax identification numbers where required

Project Information:

Project specifications, requirements, and goals
Brand assets, logos, and design materials
Source code, API keys, and technical documentation
User stories, feature requests, and feedback
Any other materials you provide as "Client Materials" under our Terms of Service
Source code you make available for a Complimentary Audit, through the read-only access you grant us

Communication Data:

Messages exchanged via team chat, email, or other communication channels
Meeting recordings and notes
Support requests and feedback
Labels we make from sales and support conversations (Section 3.2)
Text messages you send us, the mobile number you send them from, and the record of your consent to receive replies (see SMS/Text Messaging below)

2.2 Information We Collect Automatically

Usage Data:

Information about how you interact with our services
Access times and frequency
Features used within our collaboration tools

Technical Data:

IP addresses
Browser type and version
Device information
Operating system
Time zone settings

When you accept our Terms (for example, when you apply for a Complimentary Audit), we record the date and time, your IP address and the Terms version you accepted, together with the name and email you entered, to keep a record of the agreement.

2.3 Information We Process on Your Behalf

When building and maintaining your applications, we may process personal data of your end users as your data processor. This may include:

User account information
User-generated content
Analytics and usage data
Any other data your application collects

We process this data solely according to your instructions and do not use it for our own purposes.

3. How We Use Your Information

3.1 To Provide Our Services

Deliver software development, design, and maintenance services
Manage your subscription and Service Plan
Communicate about your projects
Provide technical support
Process payments and billing

3.2 To Improve Our Services

Enhance our development processes and methodologies
Improve our AI systems (aiOS) and internal tools, using only generalized know-how and anonymized operational learnings, as described in Section 6.3 of our Terms of Service
Develop new service offerings
Conduct internal analytics and performance monitoring
Measure our sales and support conversations: for each conversation you have with Doc, our virtual agent, or with our team, we keep a short record of labels, not what you wrote: what it was about, whether it was something Doc is meant to help with, whether Doc declined a request it isn't meant for, whether you asked for a person and whether the conversation went to one, an automated estimate of how satisfied you were, and any rating you choose to give. Software, including AI service providers, makes the labels from the conversation. We use these records only to measure and improve how we work with you.

3.3 For Business Operations

Comply with legal obligations
Enforce our Terms of Service
To keep records of agreements and consents, and to enforce our Terms.
Protect our rights and property
Prevent fraud and ensure security

3.4 For Marketing and Communication

Send service updates and important notices
Share relevant industry insights (with your consent)
Showcase our work in portfolios (as permitted in Section 6.4 of our Terms)

4. AI Systems and Data Processing

4.1 Our Use of AI (aiOS)

Camber uses proprietary AI systems ("aiOS") to accelerate our work. When using AI:

Model training is off on every Claude account we use for client work and on the code-review and model-routing services our agents use, and we don’t turn it back on
We do not use your source code, Client Materials, or Confidential Information to train, fine-tune, or otherwise improve any AI model
Our AI providers may keep submitted data for periods their own terms set, including to detect abuse and to comply with law; may use it, and information derived from it, such as classifications and statistics, to improve their products and services; and may use material their systems flag for safety review, or that is submitted to them as feedback, to train their models, for example to improve their ability to detect harmful content and enforce their policies
Our team directs AI-assisted work and is responsible for it
We do not input highly sensitive Confidential Information into third-party AI services without appropriate safeguards
AI systems remain our exclusive property and are not transferred to clients

4.2 Data Security with AI

Model training is off on every Claude account we use for client work and on the code-review and model-routing services our agents use, and we don’t turn it back on.
We implement appropriate technical measures to protect data processed through AI systems
You may request that we not use AI tools on particularly sensitive project data

4.3 Messages you send us, and how AI helps us handle them

This section applies to messages we receive on or after October 12, 2026. Messages we received before that date are handled as the earlier version of this policy described.

Camber (Panhandle and Peninsula Partners LLC, doing business as Camber, Camber Creative and The App Agency) ("we") receives messages from you in several ways: email to any of our addresses (including addresses at theappagency.com, cmbr.co and usstandard.dev), contact and other forms on our websites, support messages, including in our apps, and text messages. This section explains how we handle them.

Software and AI. We use software, including AI services, to read, sort and route messages, to check them for spam, abuse and safety, and to help us draft replies.

AI service providers and training. The AI service providers that help us handle messages process them under their own terms. Those terms may allow them to keep messages for periods their terms set, including to detect abuse and to comply with law; to use messages, and information derived from them, such as classifications and statistics, to improve their products and services; and to use material their systems flag for safety review, or that is submitted to them as feedback, to train their models, for example to improve their ability to detect harmful content and enforce their policies. We don’t use messages to train AI models of our own.

Where. We are based in the United States and handle messages here. Our service providers, including AI service providers, may also process messages in other countries.

How long we keep them. We keep messages, and our replies, for as long as we need them to handle your request, keep a record of our dealings with you, comply with law, resolve disputes and enforce our agreements. The AI tools that help us read and answer messages also keep working records, which can include the messages; those records are deleted automatically within 13 months after we last work on a message. You can ask us to delete your messages by writing to [email protected]. We will delete them from our records unless we need to keep them for one of those reasons, but copies in those working records may stay until their automatic deletion. Copies held by our service providers, including AI service providers, are kept and deleted under their own terms.

Who receives them. Service providers in these categories: email hosting and delivery, text-message delivery, customer-support tools, cloud hosting and storage, and AI service providers. They use messages to provide services to us, and some also use them as their own terms allow, for example as described above. We may also disclose messages where the law requires it, to protect rights and safety, or in a sale or reorganization of our business (Sections 5.3 and 5.4). We don’t sell messages or share them with advertisers or data brokers.

5. Information Sharing and Disclosure

5.1 We Do Not Sell Your Information

Camber does not sell, rent, or trade your personal information to third parties for marketing purposes.

5.2 Service Providers

We may share your information with trusted service providers who assist us in operating our business:

Payment processors
Cloud hosting and infrastructure providers
A cloud hosting and security provider that hosts and delivers our website
AI service providers that process source code, project materials and messages you send us on our behalf (see Section 4.3)
A code-review service that reviews source code changes we prepare for you, with model training switched off
Communication, collaboration and task-management platforms (team chat, email, document and task tools)
An SMS delivery provider that sends and receives our text messages
An email delivery provider
A scheduling provider for booking calls with us
Project management tools
A cookieless analytics provider

Our service providers use your information to provide services to us. Some also use it as their own terms allow, for example to detect abuse or to improve safety.

5.3 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

Comply with legal obligations
Respond to lawful requests from public authorities
Protect and defend our rights or property
Prevent or investigate possible wrongdoing
Protect the personal safety of users or the public

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

5.5 Portfolio and Case Studies

As outlined in our Terms of Service, once a project is publicly launched, we may showcase our work including:

Your company name and logo in client lists
Non-confidential screenshots or visuals
High-level project descriptions

6. Data Security

6.1 Security Measures

We implement industry-standard security measures including:

Encryption of sensitive data in transit and at rest
Secure coding practices, automated checks and independent AI code review
Access controls and authentication mechanisms
Regular security assessments and updates
Secure development environments
Employee training on data protection

6.2 Incident Response

In the event of a data breach affecting your personal information or Confidential Information:

We will notify you promptly in accordance with applicable law
We will investigate and take appropriate remedial measures
We will cooperate with any regulatory requirements

6.3 Your Responsibilities

You are responsible for:

Maintaining the security of your account credentials
Promptly notifying us of any unauthorized access
Ensuring you have rights to any data you provide to us
Implementing appropriate security measures for your end users

7. Data Retention

7.1 Retention Periods

We retain your information for as long as necessary to:

Provide our Services during active subscriptions
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records as required

Support measurement records (Section 3.2) are deleted automatically within 24 months after each is made.

7.2 Post-Termination

After termination of Services:

We will return or delete Client Materials upon request
We may retain certain information for legal and accounting purposes
Archival backups may be retained according to our backup policies
Portfolio rights continue as specified in our Terms of Service

7.3 Complimentary Audit Source

If you make a repository available for a Complimentary Audit, we delete any working copy of the source within 30 days after the report is delivered or the audit is abandoned, and within 10 business days of your request if you ask sooner, as set out in Section 3.10 of our Terms of Service. Routine backups expire on their ordinary cycle. We keep the report, including any short source excerpts it quotes, and our own findings records.

7.4 Messages. We keep messages you send us as Section 4.3 describes. Working records that our AI tools keep while helping us answer messages are deleted automatically within 13 months after we last work on a message.

8. Your Rights and Choices

8.1 Access and Correction

You have the right to:

Request access to your personal information
Correct inaccurate or incomplete information
Receive your data in a portable format

8.2 Deletion

You may request deletion of your personal information, subject to:

Legal retention requirements
Ongoing contractual obligations
Legitimate business interests

8.3 Communication Preferences

You can opt-out of non-essential communications while maintaining service-related communications necessary for our business relationship.

8.4 Do Not Track

Our services do not currently respond to "Do Not Track" browser signals.

9. International Data Transfers

Camber is based in the United States. If you are located outside the US:

Your information will be transferred to and processed in the United States, and our service providers may also process it in other countries.
We will implement appropriate safeguards for international transfers
By using our Services, you consent to this transfer

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, and disclose
Right to delete personal information (subject to exceptions)
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at [email protected].

11. GDPR Compliance

For clients in the European Economic Area (EEA), UK, or Switzerland:

11.1 Legal Basis for Processing

We process your personal data based on:

Performance of our contract with you
Legitimate interests in operating our business
Compliance with legal obligations
Your consent where specifically obtained

11.2 Your Rights

You have the right to:

Access your personal data
Rectify inaccurate data
Request erasure ("right to be forgotten")
Restrict processing
Data portability
Object to processing
Withdraw consent where applicable
Lodge a complaint with supervisory authorities

11.3 Data Protection Officer

For privacy inquiries, contact: [email protected]

11.4 Data Processing Agreements

We can enter into a Data Processing Agreement on request where it is reasonable and consistent with our role (see Section 13.3 of our Terms of Service).

12. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete that information promptly.

13. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the new Privacy Policy on our website
Updating the "Last Updated" date
Sending you an email notification (for active clients)

Your continued use of our Services after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Information

For questions about this Privacy Policy or our privacy practices:

Camber (Panhandle and Peninsula Partners LLC)
Mailing Address: 4030 Wake Forest Road STE 349, Raleigh, NC 27609, USA
Email: [email protected]

For privacy-specific inquiries or to exercise your rights, please include "Privacy Request" in your subject line.

16. Additional Provisions

16.1 No Guarantee of Security

While we implement robust security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

16.2 Privacy by Design

We incorporate privacy considerations into our development process, implementing privacy-enhancing features as standard practice in our work.

16.3 Employee Access

Access to client information is limited to employees and contractors who need it to perform their duties and who are bound by confidentiality obligations.

16.4 Compliance Cooperation

We will cooperate with you to meet your compliance obligations, including providing information needed for privacy impact assessments or regulatory inquiries.

SMS/Text Messaging

Program name: Camber-The App Agency. We offer a text-message channel so you can reach our team. You can enter your mobile number on our text-us page and check the consent box, which is never pre-checked, to have our team text you from (828) 414-4114. You receive conversational text replies from our team about your question or project, not marketing messages. Consent to receive text messages is not a condition of any purchase. If you text our number, we keep your number and messages to reply to you and to honor any opt-out.

We collect your mobile number and the messages you send and receive. When you use the text-us form, we also keep a record of your consent: the time you gave it, the IP address it came from, and the version of the page you agreed to. We use this information only to hold the conversation with you, to honor your opt-out, and to show that you consented. We use an SMS delivery provider to send and receive text messages, and our team reads and answers them in our team chat workspace, with help from the tools Section 4.3 describes.

Message frequency varies based on your conversation with us. Message and data rates may apply. Reply STOP at any time to opt out of further messages, or HELP for help. You can also reach us at [email protected].

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.